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“..could not have wished for a better tour guide than Hardy.."
Maggie & Ray, NSW
 
 
. . .




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Our Team

The Cruise Express Team

 
 

Our experienced, award-winning team at Cruise Express is dedicated to delivering to every customer the dream holiday they deserve . We know cruising! Our multi-talented staff all share a passion for cruising and travel as well as providing professional and friendly service. As cruising and holiday experts they will work tirelessly – yes that means they will look after all those mounds of paperwork for you - to ensure your dreams become a reality.

Many travel companies boast about their good customer service but seriously underestimate how much time and effort this takes. We do make the time and effort to really look after you from your first phone call to the time you return home after your holiday. And our team love to hear how much you enjoyed the trip when you return home so do let them know!


  

  Meg Hill - Managing Director, Cruise Master
*ICCA accredited cruise master
 

Meg grew up in a small farming community in the heart of Western Australia's wheatbelt. From a very young age, her love for travel and exploring was fuelled with family camping trips into Australia's remote northwest.

After completing a journalism degree in the late 1980s she began work in the travel industry, first with a national coach tour company and then several inbound tour operators. In 1995 she relocated across the Nullarbor to Sydney to be with her husband David. It was in Sydney that Meg first became involved in the cruising industry, working for Orient Lines for several years. During this time she escorted a number of groups around coastal Australia and to Alaska and the Mediterranean. 

Meg’s captain-like skill in slicing through ceaseless waves of paperwork in the office is complemented by her interest in escorting occasional cruise tours run by Cruise Express. The proud mother of daughter Phoebe, Meg loves to spend her spare time with family and friends, entertaining at home and in the great outdoors.

 

  Hardy Schneider - Director, Cruise Master and Tour Host
*ICCA accredited cruise master
 

Voted  'Australian Cruise Consultant of the year 2008'  by the ICCA

Born in a small town in the heart of Germany, Hardy embarked on his exploration of the world when he left home at the age of 16. After travelling through Europe and Asia, Hardy decided in 1981 to move to Sydney.

Very much at home in Australia, Hardy decided in 1988 to make his passion for travel his vocation. His sense of adventure and entrepreneurial skill led him to open a retail travel agency in the Sydney suburb of Gladesville. Twelve months later, the success and growth of the business saw a second office open in nearby Drummoyne and over the next 10 years Hardy was recognised with many industry awards. 

In 1996 Hardy sailed on the inaugural voyage of the luxurious Crystal Symphony and was sold - it was immediately clear to him that cruising was the epitome of travelling in style. His excitement for cruising led him to launch Cruise Express that year and in 2001 he joined forces with industry colleagues, Meg and Lance, and the new, expanded Cruise Express was formed. 

Hardy escorts several of the agency’s hosted cruise tours each year. With his friendly and outgoing nature he enjoys a strong following of travellers who have become good friends over the years.

In his sparse spare time, Hardy likes to potter around his garden and sometimes works as a volunteer to refurbish orphanages in Africa as part of charity work spearheaded by the Qantas cabin crew.

 *ICCA - International cruise council of Australasia

 

  Lance Mumby - Director and Tour Escort
 

In a career spanning more than 34 years, Lance has held travel management positions at
Westpac Travel, Howard Smith and Patrick Shipping, Commonwealth Bank Travel, Designer Travel holdings
& was a Games Village Consultant at the Sydney Olympic Games on 2000.

He  has a Diploma in Travel from IATA ( International Air Transport Association ) and has also studied overseas, undertaking airline ticketing and tariff training in Germany with Lufthansa and management training in London with Pan Am.

Having travelled to more than 58 countries, Lance has escorted many of Cruise Express’ own tours to destinations including Asia / Europe & his favourite Alaska.

 

 

  Barry Stevenson - Consultant and Tour Escort
 

Barry and travel are inseperable. In fact, he often says that he has been selling cruises for so long that he has is the travel agent who arranged for Cleopatra's first cruise down the Nile! As Cruise Express's walking and talking travel encyclopedia, Barry has sailed all of the seven seas and explored most corners of the World. Ask him anything about any part of the world or any ship and he will give you a prompt and comprehensive answer, no matter if he made up the information or not!. He continues to travel on a regular basis and to share his passion for travel with a widespread base of very loyal clients

.

 

 

 

Trish Campbell - Cruise Master and Tour Host
*ICCA accredited cruise master

 

Since becoming a travel agent 15 years ago, Trish has “absolutely loved” cruising, a passion she was able to focus on more intently when she joined the expanding Cruise Express team in 2007. While often seen slaving over a hot computer screen in the office, Trish is also an avid escort on the agency’s regular cruise tours overseas. “I just love cruising with our guests and seeing them have the time of their lives,” Trish explains.

She has three adult sons and despite her youthful looks (she says its all the salt air at sea!) also boast 11 grandchildren. When not cruising or organising cruises for clients, Trish loves cooking up a storm in her kitchen at home. Trish is accredited as a cruise master with the International Cruise Council of Australasia (ICCA).

 

  

  Warren Young - Cruise Consultant and Tour Host
 

Warren has worked in the travel industry for over 34 years. He started out with Rural Bank Travel, later State Bank Travel, and Business Development Manager with American Express. He has previously escorted Cruise Express groups to Singapore, Egypt, Libya, Tunisia, Malta, Italy, UK, Russia, Scandinavia and the Mediterranean and continues to host trips each year which he loves.  Warren is also a passionate photographer (join one of his trips and you’ll have lots of photos of yourself having fun on the high seas!) and operates a small business specialising in corporate, wedding and special event photography. Warren lives at Avalon Beach in Sydney and is a Life Member of the Avalon Beach Surf Life Saving Club. He is the recipient of Surf Life Saving Sydney Northern Beaches Distinguished Service Award, the Australian Sports Medal and the Bicentenary Medal for Community Service. 

He has three adult sons and also a biased grandfather, with three ‘beautiful’ young granddaughters.

 

   
   
  Clive Heath - Marketing & Website
 

Clive launched his travel career with British Airways’ new holiday division at the birth of the packaged holiday market in Europe in the early 1970s. He has lived and worked in the UK, Hong Kong and Australia and has travelled extensively throughout Asia and Europe as part of his corporate career during the last 25 years. This work involved organising conferences in Europe and Asia for large and small groups before taking his first private cruise in 2005 when he officially became ‘hooked’ on cruising, sailing with Holland America, Cunard and Royal Caribbean & Seadream yacht club in the last two years.
Since joining Cruise Express in 2008, Clive has worked in operations, managed the companies website and more recently involved himself in marketing. Clive is married with three adult children and boasts four grandchildren. His interests include wine appreciation and home renovation – often together!

 

  

  Carla Di Mento - Operations Consultant
  Carla’s travel career began in Auckland, New Zealand working for wholesaler Garuda Orient Holidays.
After transferring to the Sydney office in 1996 she stayed in wholesale until moving to Norwegian Capricorn line where she found her love of both cruising and group travel, handling all group arrangements aboard the Norwegian Star.
Since then Carla has managed all types of groups from British schoolboy rugby teams to 200 plumbers taking on Athens!
Carla joined Cruise Express in November 2010 in group operations.
Proud Mum of Millie and Claudia, most spare time is spent running around after her two children and working out where she would like to cruise to next!

 

 

  

  Andrew Mevissen - Public Relations Consultant
 
 Easy to spot at a Cruise Express event as the tallest member of the agency’s team (6ft 5in – yes his hair does scrape the water sprinklers on ship ceilings!), Andrew began coordinating the agency’s public relations activities in October 2007. An experienced journalist and PR professional, Andrew writes our press releases, newsletters and brochures and works on other editorial projects as well as assisting with newspaper, magazine and radio marketing.

 Andrew has worked in the cruise industry since 1996 but cruising has been his passion for longer than that. Ever since his parents took him, at the age of 14, on a family cruise to the South Pacific in 1979 aboard the old ‘Fairstar’, Andrew has been passionate about cruising and has sailed various ships in the South Pacific, Europe and around North America. He enjoys the chance to broaden the appeal of cruising through his promotional work for Cruise Express.
Living in the Southern Highlands, south of Sydney, where he runs his own travel PR business, Andrew is married with three children and enjoys bushwalking (he has written two hiking books), exercising (you’ll usually find him in the ship’s gym!) and his new penchant for amateur acting in the local theatre company.

 

Cruise Express boasts a talented team of friendly Tour Hosts who help make our growing range of escorted cruise tours so popular, fun, hassle-free and memorable...

  

Cruise Hosts

In addition to our main office team we are also fortunate to boast a team of Tour Hosts who help make our growing range of escorted cruise tours so popular, fun, hassle-free and memorable...

  

  Sue Adams & Paul Short
 

Sue began her career as a lawyer but soon discovered there was more to life than torts!  Arriving in Australia from the UK in the early 1970s, she joined Viva Holidays as a tour escort and travelled extensively throughout America, Canada, Alaska, Japan and Asia.  After living on the west coast of California, eight years ‘on the road’ and meeting her husband in Las Vegas, Sue returned to Australia and joined Sunbeam Tours where 12 happy years were spent as operations manager, travelling regularly to many parts of the world. 

 

Over the last 5 years or so, Sue has enjoyed hosting Cruise Express groups overseas, with her husband, Paul Short, joining her as a co-host in recent times. Paul has also travelled extensively throughout the world and as a ‘dynamic duo’, Sue and Paul have escorted groups as a team through Europe.

  Peter Clare
 

Peter has worked within the Australian travel industry for many years and in that time he has travelled extensively throughout the world with trips in recent times to Thailand, India, the UK, South America, Alaska and America. Peter has helped direct many Cruise Express cruise tours.
When not escorting, Peter enjoys life at Byron Bay on the NSW North coast.

 

 

  Helen Roebuck
 

Helen lives on the Central Coast north of Sydney with her husband Ken and has worked extensively in the hospitality and holiday accommodation sector.  After her two children grew up, Helen travelled to the Greek Islands and Turkey in 1998 when she officially caught the travel bug.

 

Her first tour with Cruise Express was to travel with Hardy eight years ago on a cruise to Italy.  She has since assisted on many trips including tours to China, the UK, Baltic, Egypt, Vietnam the Mediterranean and Africa and has thoroughly enjoyed meeting new people and seeing parts of the world that she thought she would never see. 

 

Helen particularly enjoys watching so many new friendships forged as Cruise Express guests travel together to exciting new destinations. She loves travel and it’s her passion to ensure others have the time of their lives on her tour as well.

 

 

  Craig Robertson
 

Craig was born in Zimbabwe and spent his early life in Africa prior to his family relocating to Scotland, where Craig was educated. At an early age he developed a taste for travel and hospitality.

 

After leaving school, he started a hospitality apprenticeship in a Scottish castle hotel. Soon Scotland became too small and Craig signed up with Cunard, gaining employment on QE2’s world voyage. Cruising the world, he loved the port of Sydney and on conclusion of several Cunard contracts he decided to move to Sydney. 

 

Craig initially coordinated prestigious boardroom functions but was soon successful in applying for a position as a Qantas cabin crew member. For the past 13 years he has travelled the globe with Qantas, perfecting his customer service skills with a friendly, dedicated and helpful attitude. Craig’s leisure time is devoted to running a charity that funds and manages an orphanage in Zimbabwe, which he visits regularly